Refund policy

7-Day Return & Refund Policy

Last Updated: June 2026

At ORVEN, we strive to provide premium-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we offer a 7-Day Return Policy under the following terms and conditions.

Return Eligibility

You may request a return within 7 days of receiving your order if:

The product is unused, unworn, and unwashed.
The product is in its original condition with all tags attached.
The product is returned in its original packaging.
The item received is damaged, defective, incorrect, or significantly different from what was ordered.

Non-Returnable Items

The following items are not eligible for return:

Products that have been worn, washed, altered, or damaged by the customer.
Products without original tags or packaging.
Gift cards and promotional items.
Products marked as "Final Sale" or "Non-Returnable."

Return Process

To initiate a return:

Contact our customer support team within 7 days of delivery.
Provide your Order ID and reason for return.
If applicable, share images of the product received.
Once approved, return instructions will be provided.

Contact Details

Email: support@orven.com

Phone: +91 9874569856

Refund Policy

Once the returned item is received and inspected:

Approved refunds will be processed within 5-7 business days.
Refunds will be credited to the original payment method used during purchase.
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photographs of the product and packaging.

After verification, we will provide a replacement or full refund at no additional cost.

Exchange Policy

We offer exchanges subject to product availability. If your preferred size or item is unavailable, a refund will be issued according to our refund policy.

Cancellation Policy

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.